Hi there, community!
We are finally in the month of May. Our last recap was in February and admittedly things have been moving at a slow pace. While there are updates being given out as part of the original February recap, we thought it would be nice to compile it up until now and present to you guys what we are facing currently so we can set fair expectations for everyone.
Spectrum OLED development update
Spectrum OLED continues its development with some updates in the past weeks. Expect the first sample (mock-up) unit to be ready soon in the upcoming topic! You can check the development updates here. We expect to have the first sample unit to be ready by next week. Stay tuned for the update!
Now, let’s get to the shipping. Currently, we have two models that are the main focus of the effort: ES07DC9 and ES07D02. Our logistics team is working diligently to get all orders shipped out. Once your order is shipped, you will be contacted via email to confirm your shipping address. From there, your order will be handed over for delivery.
Both models are shipping gradually to our customers in our backlog. We currently have more ES07DC9 units compared to ES07D02 in circulation. In the coming weeks, we will have more shipments to our US warehouse to balance out the number of units we have.
We thank you for your continued patience as we continue to fulfill orders currently on the backlog.
While there is no significant update yet for EU shipping, our logistics team is working with the officials to have the units cleared to enter the region. Expect more news coming this month, and we will let you guys know as soon as we have stock available in the region.
Update: We are now shipping in the EU! Same as how it is in the US, we are now working on getting the units shipped for last-mile delivery ASAP.
Spectrum now selling on Amazon US!
Another effort we are doing to have our products more widely available, so they can be enjoyed by more people at their convenience. To do so, we have been working on having it available on third-party sites such as Amazon. Currently, we are out of stock, and based on the latest update, we expect to have it resolved by next week.
Now, we are aware that we still have a backlog of orders to be fulfilled and some of you expressed concern about whether we have enough stock. We have a number of units being allocated as part of the deal with Amazon and it is being shipped as part of a separate batch. Even so, we still have more than enough units to fulfill current pending orders, so stock is not an issue.
Missing account on the website
We dealt with some issues with the old website domain in the past month which caused many (not all) users to not be able to log in to their accounts. As a solution, we were able to migrate the database to the new domain.
For those affected, please try intl.dough.tech or eu.dough.tech (for EU orders only). If no account was found, you can proceed with creating a new one under the same e-mail address you registered. Your orders should be updated as soon as the account is remade.
That concludes the update for now! Feel free to drop your comment below!