Since last week the usb hub of my Spectrum (Firmware 104) randomly stops working for a few seconds. The connection the the source (over USB C) is lost and reconnects again. It happends in both USB-C modes (3.1 and 2.0). Usually it happends during gaming, in this case Minecraft in both windowed and fullscreen mode.
It also happens both with HDR and G-Sync on and off.
GPU: RTX 2080 ti connected over DP 1.4
CPU: Ryzen 5 5600X
MB: MSI B550 Tomahawk
OS: Win 11
I hope this is a firmware issue and can be solved in the next update.
If you haven’t done so already, please contact our support team regarding this issue.
I would like to think this is a Firmware issue and can be resolved with a simple update.
- Have you tried using an alternative USB-C Cable?
- Can you make sure the USB Hub Source is Set to USB-C on the OSD Settings.
- Did this issue only occur once you upgraded to Firmware 104?
Please let me know.
I think I solved the problem myself. It seamed to be an overheating or interference issue of the USB controller.
I have a RGB controller adhered to the back of my monitor for ambient lighting like Philipps Ambilight and I think the positition where it was adhered before caused the problem. Since I moved it the problem seems to be gone but I will keep an eye on it for the next days.