Hello, I have an early Eve V. The touch screen was working a few days ago, now nothing.
the Device Manager shows the HID Touch Screen Driver loaded, but the information says It cannot find the touch screen device.
Since Support does not respond to support questions, I put this out to all of you.
FYI the processer is not supported by Windows 11 (It would be nice if we could get one that does and replace the current one. but I am sure Hong Kong will not support that. Also there is no place I have found in the US where they support the device.) buyer beware
Device System Info
|Processor|Intel(R) Core™ i7-7Y75 CPU @ 1.30GHz 1.61 GHz|
|Installed RAM|16.0 GB|
|System type|64-bit operating system, x64-based processor|
|Pen and touch|No pen or touch input is available for this display|
Hi. Yes, you can install Windows 11 with a registry fix, but I don’t think that will fix anything - it certainly didn’t fix my fingerprint problem. Do you have any items in “device manager” with an “!” indicating that there is a problem?
There are no issues in the windows device manager. I upgraded the Bios and that restored the touch component of my Touch screen. The downloads available on the evedevices.com/support are not very clear at all, but trial and error seems to have worked. When I did upgrade to windows 11, it would not permit any updates, that is something I was not prepared for, since we know MSFT is a buggy product at best since so many moving parts. I am now back to windows 10 and building on that. When EOL comes for Windows10, I will go from there.
I can’t access that thread, it says it private or deleted
I am pretty much going to throw it in the bin. I used to use it for drawing but I cant now
Will have to look at a surface
What amazes me is the complete lack of support , and the focus on a new product when the old one does not work.
Hi @Joel_Brasher-Jones. Well, we did get more support for the V1 than customers for the V2! As for your problem, the thread doesn’t say much. But before you throw it in the bin, I would suggest trying (after backing up all your data etc.), in the following order (if you haven’t already done so):
installing a different BIOS from the Dough download page
trying in safe mode to see if you have ghost touches there
trying a clean install of windows (after backing up the color calibration values)