I’m just back from our Spectrum factory, with shipping footage that we’ll be sharing here and also soon in a follow-up topic. I have to say that through our continuous capturing of project status inside this factory, we have not only kept the title of most frequently visited guest, but are also profoundly remembered by staff involving engineers, operators, managers, and even gate guards as the guys who always come and always carry a tripod around. Obtaining more footage is part of our focus to keep our community and customers in the loop, and this itself has been an uphill battle based on the fact that it’s unusual for the industry, and factories typically have concerns regarding their operation being recorded and published. Nevertheless, through our continuous efforts, the questions from responsible staffs in our factory have gradually shifted from “Ah? You want to film again?” to “There’s this and that happening; do you want to film them?” Thanks to the close cooperation between our team and the factory, I’m able to bring you today’s images in our update.
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To ensure Spectrums travel safely on the way to their new home in an efficient manner, we carefully designed a cabinet-like pallet for bulk shipping. At the moment, these pallets full of Spectrums are being continuously loaded onto the truck to take them on a journey across the world.
Application of our shipping pallets concept: stands on top, monitors on the bottom. Because we plan to ship more monitors than stands, we also have the schematic for packing only monitors.
An outer frame of robust multi-layer cardboard safeguards the edges on the pallets.
Kira inspecting the pallet information.
Spectrums pallets being loaded for shipping.
We’ll continue to show behind-the-scene looks of the shipping from our factory. So, stay tuned for our next topic!
Great to see this @Lore_Wonder. It is great to see that you are all establishing a good rapport with the manufacturer! Collaboration and maintaining great relationships is key to any success!!
And now we wait for our orders to go from unfulfilled to fulfilled/ shipped.
Its very cool to see the stacking concept, some packaging engineer thought that one through.
Eve has said that they do not plan to provide any details on queue positions. If you think about it that is the best policy, otherwise their support would be flooded with people asking for this info and they would not be able to actually help anyone with an actual problem. I would expect shipments to go out this week and next. If you did not pay for express then it is especially pointless since they have to be shipped over the ocean to the local warehouses in bulk anyways.
If by chance my monitor arrives broken what do I do? Because lately these shipping companies hire 3rd party ppl to deliver stuff, and they do a terrible job and so far I’ve had 3 broken side tables lol so I am concerned
Hey @King,
Your Spectrum should arrive without issues. On the extremely rare circumstance that it does. If you contact our support team they will be happy to assist in these rare circumstances.
Hey @Captain_Bosh,
At a later date we will be providing an online version of our manual. You will also receive a quick start guide in the box with your Spectrum.
