Beloved community,
Our China team has united in Suzhou and is overseeing and pushing the project forward together. As part of the team, I have been able again to have face-to-face conversations with co-working project managers and engineers. This lets me have a deeper understanding of the project and, with the whole Team Eve, update you guys on the project progress and answer your questions more speedily and thoroughly. You may have noticed the lifted amount of Spectrum updates we have delivered and open questions we have lately put out to you. It shows that not only can the team get information to you faster, but your suggestions can speed up its travel to the point of improvement.
Warranty draft
We received great feedback from you on the warranty open questions topic. Factor in the essential terms you are seeking, and after the negotiation with our manufacturing partner, Spectrum’s warranty draft is born!
Key terms include:
- 3 years limited warranty
- Zero bright dot policy with up to 5 dark sub-pixels, for both the QHD and 4K models
- 14 days dead on arrival (DOA) period with a new replacement and free shipping
- Replacement products and parts have at least 90 days of warranty, even if the standard warranty period has lapsed.
You can read the entire draft here.
Shipping price
You’ve asked about the shipping price after we communicate balance payment preliminary information. As we mentioned in that topic, there will be an FAQ coming next, addressing all your questions. Before that, we would like to share with you the latest estimated shipping price for major regions.
Standard for Monitor + Stand
First-mile ocean, last-mile courier. Takes 18-35 days based on your region. Taxes and duties included for the following regions.
- US - 35 USD
- EU - 39 EUR
- UK - 45 EUR
Express for Monitor + Stand
Air. Takes 3-7 days based on the destination. Taxes and duties included for the following regions.
- US - DHL Express - 179 USD
- EU - UPS Express - 169 EUR
- UK - UPS Express - 184 EUR
These are shipping estimates for the main regions to give you an idea of the pricing. We will provide the exact shipping rates at the checkout. We expect the express cost to go down over the next few weeks; when the shipping cost changes, we’ll adjust the price accordingly to ensure we pass on a fair price.
Words to future community testers
Last week, we released an entry for community Spectrum testers. From your replies, we can read that you are super pumped for this chance of getting Spectrum prototypes on your hands, inspect, test, and report to the community. With upgradeable firmware on the development samples you’ll receive, you can conveniently flash improved firmware versions via USB and start a new round of testing and continue to report on your findings.
Your unbiased testing is essentially independent early reviews for our community before the final third-party reviews get published by your favorite influencers. Also, your valuable report will undoubtedly help our team improve Spectrum. We want to ensure that you are willing to dedicate your time, love to make detailed reports, and enthusiastic about engaging with our community and answer (probably lots of) questions. That’s why we require you to review a consumer electronic device you own in your reply on the entry topic. Although we’re glad to see reviews you have published on other sites, we still require you to include a review itself in your reply to demonstrate that you’re willing to report to our community and engage with members. You will be granted entry only if your reply follows our rules stated on that topic.
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We can’t wait to read your reviews!
