so, what is our password in “eve distribution limited”?
When one writes to the support, a reply contains a link “view ticket” and the link goes to a website which wants a password. It is not the same as the one on neither this forum, nor the evedevices shop password.
The category here is probably wrong. I don’t know where to post it; I do think it is relevant for everybody.
Thank you for letting us know. We are looking into it and will keep you posted.
I assume zendesk is configured wrongly.
Guess this link is intended for agents and not endusers
It seems that we cannot identify this link from our end. Could you please provide us a screenshot of the reply containing the link ‘view ticket’? Of course, please make sure not to include personal information.
hm… I see it only in the list of mails, not when I open the email…
and this comes up when I click on it: