Hello,
I was one of the buyers in Dezember 4th, 2017 and canceled my order after almost a year. Since then, I have not got my money back.
Are there any news?
Thanks a lot!
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Thanks for the post! I’m not from Eve/Dough, but I’ve been around a LONG time (from the development of the 2017 V days) do know the best place to contact them is the support page. If you continue to have issues after attempting there, please continue to post here, it’ll help get attention. 
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Hello, thanks for the reply. I contacted them over 6 times since 2019. The last 4 times I not even got an answer 
.
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I know there’s been a TON of upheaval in the last year, especially with the rebranding. I know you’re probably tired of it, but it’s best to contact them again most likely since they seem to have a bit better of a community+support team now.
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I contacted the dough support today. Let’s see if and what they will return.
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Hey there,
In this case, you are affected by the previous distribution partner. We are working on getting things sorted out for everyone, hopefully soon.
I am sorry that you are still waiting for your refund. For V (2017), you will have to check this topic. If you haven’t already, please fill in the form (can be found within the topic)
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Hello,
I filled out that form at least once. Currently the form is not working (I guess because of the domain change).
I was very patient but waiting for a refund almost 5 years is not acceptable.
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How could I DM you, looks like you hide the button message ?
Hi there,
You can DM me by hovering over my profile picture, then go to message. Just FYI you have DM’d me already.
I’m in a similar position.
I ordered back in 2020. The order never came. I asked for a refund, months later still no refund. They said that if I reinstated my order I could have my monitors within a month. 4 months later, I’m still waiting for the monitors. I ordered two monitors, stands, and accessories, so it wasn’t a small order either.
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Hello,
I bought also a V 2017 in March 2018 and im waiting for the Refund since then.
I think the same, we had a big patience already. For me, it has been 4 years ago. Now is the time to receive my money back. Where is the Refund please?
Best Regards.
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Wrote to the support 8 days ago and no reply. Looks like everything is the same. Really sad.
Hi, i’m in the same position since 2017 i’m still waiting for information about my case actually, do you know who i can contact has my support case seams to not reply anymore, thank you for your time
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@benschi11 I’m sorry to hear your still having this problem as well.
@Walkop I’ve created multiple support requests for my 12/04/2017 order and have not gotten anywhere. At one point I had direct message conversations with Konstantinos, Helios, Lore_Wonder, nawthor, and the Team talking about the situation.
@Cas thank you for trying to help. That Helping customers affected by Fortress link only gets the initial reply email. I’ve tried it multiple times per support requests (from 2019 to 8 months ago).
Eve-Tech/EveDevices/Dough needs to come out with an official plan (not some forum thing through their moderators, no offence to the moderators but they have no power to actually make this happen) on how they are going to take care of the people that now have not received their EVE Vs, EVE V2s, and EVE/DOUGH Spectrums (that we have been sadly hearing about on the forums recently).
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16 days passed and I haven’t got a reply from the support staff. That is how dough / eve treats his customers. Very sad
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Looking through forum posts Eve/Dough isn’t even responding to customers with current problems on their Spectrums or current order problems.
Its hard to understand how a company on their third iteration now is still having/causing the same problems.
I have been waiting 5 years for a refund from this company as well. They have never replied to my support tickets. This company has no intention of providing refunds as the pattern of thievery continues.
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Unfortunately I think that is true. They should have filed for bankruptcy and been shut down, instead they rebranded and take more money of community enthusiasts. It’s sad to see how they use people that wanted to be part of a great community.
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Are you the one to communicate with about the Dec 2020 preorder V’s that have been fully paid for but never received? I been in contact with Aethel, but frankly I just get the one line that “we’ll let you know when units get to our distribution center.” I have been very patient for a long time but now I’ve lost it because it’s always the same line that tells us nothing.
Should I be dealing with you to find out exactly what is the status with my order specifically, or do you only handle the refund issues? If you deal just with refunds, is there someone else within dough that will give me a bit better idea of what’s happened to my order?
Thanks in advance and sorry for cutting in on the discussion.
Jay
Hey! sorry I might have missed your message. I have been getting tons of messages lately! I checked the inbox again but I didn’t see any message coming from you, so can you please send me another one?
For this matter, you can reach out to either me or Aethel. We pretty much deal with all the inquiries that we have here in the community.
Thank you so much for your kind understanding.