Issue Connecting Laptop to Monitor via Hue Play HDMI Sync Box

Hi, I have the Eve Spectrum 27" 4K monitor and am having trouble connecting my work laptop (Dell Latitude 5420) to the monitor via the Hue Play HDMI Sync box. When attempting to do so, the screen on my laptop constantly flickers and the message “No Signal” appears on the Eve monitor. I tried using different HDMI ports/cables, resetting the HDMI Sync box, and updating the display drivers on my laptop with no success. When I connect the laptop directly to the monitor via HDMI, everything works fine. Has anyone else encountered a similar issue and what did you do to resolve it?

Hey there,

Could you tell us what firmware version your monitor is on, what kind of HDMI cable you’re using (just to rule everything out), and also if you’ve tried any of the options in the monitor settings (like HDMI compatibility mode)

I’m also checking with someone on the firmware side to see if they know anything I don’t know about that could be causing this.

Also according to the Philips Hue website:

Please make sure you have the Hue Play box set to HDMI 2.0 mode.


Hi, thanks for your response. I am on the latest firmware version (106) and am using the HDMI 2.1 cable that came with my PS5. Again, the laptop display does work correctly with the monitor when connecting it directly using the same HDMI cable. I don’t know how to change the Hue Play box to HDMI 2.0 mode, but I did update the HDMI Port 2 mode from 2.1 to Compatibility on the monitor (which is what I think you were suggesting) and I still was not able to get the output from the laptop to show on my monitor. One other thing I want to mention was that this setup was working fine with my old work laptop, which was an IBM ThinkPad. I am wondering if it has something to do with the display drivers on my new laptop. I already tried updating them to the latest version on Dell’s website.

Just a quick update on my issue. I had worked with the Philips Hue Tech Support team, and they had suggested that I lower the resolution on my laptop; however, I still experienced the same display issues. We tried a couple of other things and unfortunately, could not come up with a solution. As a workaround, I am going to be connecting my laptop directly to the HDMI port on the monitor. However, I am going to have to switch from HDMI to DisplayPort for connecting my desktop PC to the monitor, since the other HDMI port is occupied by the HDMI Sync box. I am hoping that there is no difference in video quality since I play a lot of games in 4K at high to ultra high settings.

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