Ignored by Support Email for months

Products
1

Is anyone else having problems being completed ignored by Dough email support for weeks or months at a time?

I received a Spectrum monitor with a defective part (the joystick on the back is broken), and I’ve been trying to get a repair process started via email for FOUR MONTHS and Support has just stopped responding to the thread before giving me return instructions. I’ve followed up numerous times, tried starting brand-new tickets from the website, etc. I’ve even used different email addresses to see if I could get through.

I haven’t gotten ANY response from email support. VERY frustrated.

2 Likes
2

Hey there,

I’m sorry that you haven’t received any response. Can you please DM me your ticket number?

3

I’ve DM’d you my ticket number and further details. Thank you for responding.

1 Like
5

20 days later (and almost FIVE MONTHS now) contacting Support about a defective monitor and still NO RESPONSE, after several attempts.

And now it’s been 2+ weeks since hearing back from @Cas with no updates either. Have I been blacklisted, or what?

1 Like
6

Hey there!

Sorry I must have missed your DM somewhere. I will look it up!

7

Thanks @Cas, please let me know.