How do I get a Refund?

I’ve submitted support emails requesting a refund approximately once a year since 2019. My last two emails did not even receive more than an automated response. What is the proper procedure for requesting (and receiving!) a refund?

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Hi there,

Your case and many others are the ones affected with our former merchant, Fortress Tech (see original topic).

We are trying our best to resolve this for customers affected.

I found that previous topic, but the link to the form goes to, which results in a 404.
Thanks for the reply. I’m glad to hear the issue is still being worked on.

That’s the neat part. You don’t!

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