This article applies to:
IndieGoGo Limited Bird backers who ordered a sleeve perk but did not receive one
The situation
Some Limited Bird backers who ordered the V Magnetic Sleeve perk or the V Zipper Sleeve perk on IndieGoGo, did not receive a sleeve when their V was delivered. This happened if they did not re-add the sleeve in BackerKit when they finalized their order.
The bad news is, that these backers in effect did not order a sleeve when they finalized their order.
The good news is, that these backers also did not pay extra for these accessories.
How this came to be
During the IndieGoGo campaign, we offered separate perks to add a sleeve to your order or to upgrade Windows 10 to Windows 10 Pro. As it turned out, the specifics of these added perks were lost during the BackerKit stage where we offered the opportunity to change, upgrade or add to your order.
During this stage of the pre-order campaign, any ordered perks other than the V itself were removed from your order by the BackerKit system. As these perks were paid for, the value of these perks was still available as store credit. We have communicated that those who wanted a sleeve or Windows 10 Pro upgrade had to re-add it before finalizing their order but we realize now that some people have missed this notice and did not do so.
As a result, backers who did not re-add their V Magnetic Sleeve perk or V Zipper Sleeve perk before finalizing the order in BackerKit, no longer had the accessory tied to their order and received their V without a sleeve.
We realize that this was not a well-designed process, but it was the only process that was available to us during the pre-order campaign.
What about my money?
Though the accessory and upgrade perks were removed by the BackerKit system, all payments made to IndieGoGo were registered and used to pay the total cost of your order in BackerKit.
If you forgot to re-add the V Magnetic Sleeve or V Zipper Sleeve before finalizing your order, the money you paid for them was instead used to pay some of the outstanding balance for your V. In total, you will have paid the same amount as if you had never added the sleeve on IndieGoGo. No backers over- or under-paid for the goods they received, and no further action needs to be taken.
So how do I get a sleeve now?
Our current web shop implementation makes it impossible to offer separate accessories. We are working to offer an accessory-only sale soon for people who want to order a V Magnetic Sleeve, V Zipper Sleeve, or other accessory.
This article was updated:
16-01-2018 Added situation summary, clarified what happened with payments
16-01-2018 (First version)
