After updating my new V (2021) to Windows 11, I ran into an issue where both the touchscreen and the pen sensor were no longer operational.
Long story short, the fix was to uninstall the Wacom device and then run a scan for new devices. Windows was able to put a working driver in place after that.
My go-to solution for solving something like this would usually be to find the appropriate drivers for the device, and then install those manually. As of writing this, Eve has not yet posted these on the evedevices.com website.
Can anyone comment on what the plans are for making drivers downloadable, if necessary, or where they could be downloaded from the part manufacturers?
EDIT: I’ve unflagged this post as “Solved” because the promise of driver downloads on the website has NOT been met.
X-Station also sell the V2. Their downloads are here:
Specifically, they have a complete set of V2 drivers (link in bottom-right corner)
I have heard that the machines are identical but that could be wrong, so… use at your own risk! For example, they also have a (January) BIOS download for V2 there but I think it would extremely dangerous to try to install that (it might brick your machine) and I have no idea what it’s meant to improve.
This has been brought up to our attention. We will post an update here as soon as the drivers has made its way to the Eve website.
Please do not install drivers coming from other sites unless if you are sure that it is indeed for the device (which most likely it is not). For now, I can only recommend Windows driver finder as a temporary alternative.
I am also having touchscreen and pen issues with my V (2021), neither work at all. At first glance it appears to be a hardware problem/defect as the system information actually says that “No pen or touch input is available for this display.”
I have sent several emails to support for over a week and do not get a response from them.
Were you able to get both the pen and the touchscreen to work? If so, would you mind please sharing the steps?
As @Cas has pointed out, they’re working on making the proper drivers available on the website. If you can hold out for a bit, it should be available soon. Otherwise, just do what I did and come back later when you can get the proper driver.
I cannot guarantee this will work for your case, so please do so at your own risk.
Here’s what I did to get my touch and pen working again:
Open Device Manager (Right-click on Start button)
Check for a Wacom device under Human Interface Devices
If you look at that device’s status, it should indicate that it failed to start.
I uninstalled the Wacom device (Right-click → uninstall device)
I ran a scan for hardware changes (Actions → Scan for…)
The device automatically reinstalled with a generic HID-compliant pen, and HID-compliant touch screen provided by Microsoft.
After that, things have been working consistently.
@Cas Is there a reason the support website could not be finished during the months we were waiting for our devices? I have not built a website in many years, but I guarantee I could put something together in that timeframe. Beyond that, is there a reason the drivers cannot be uploaded to a standard FTP site? I don’t need a fancy web interface, but I REALLY need access to the drivers.
Any update on an expected release date for the drivers? Neither Wacom or HDI compliant touch screen showing up in device manager, so I can’t uninstall and scan for hardware changes. However, touchscreen working fine in linux, so it’s clearly not a hardware problem.
Wow! A full seven days later and not a peep from the EVE… I want to say “support team” but let’s be honest. They have not provided support once throughout this entire process.
I have never been more frustrated and ultimately let down by a company. I wanted to believe that with support from people like us that EVE could shake up the marketplace if not unseat the current king.
I am sorry that you feel you have been let down by us. We are continuing to work diligently on improving the experience you all have with us as a whole! The team is still currently working on the drivers and when we have the drivers or an update we will update you all!
If you run into an issue that you think may be driver related, please refer to the solution provided above! Thank you for your patience as I know this has been less than ideal.
Funny thing is, I can’t actually see it listed on their website. But it’d be good for Dough to check on what this video is about. I know in China copyright laws work a bit differently, so maybe they think they can get away with making and selling their own V (2021)?
You may not access to this thread (from May 2017). So, I’ll post the content (from Konstantinos, “Dough co-founder”) here:
In our industry it is common to hide suppliers and manufacturers. As you know transparency is one of our core values and we think it is great if you could know what other people are involved in the project apart from our team.
In this post I would like to Introduce you our manufacturer and development partner Emdoor.
This guys are one of the leading Chinese ODMs (Original design manufacturers). They have produced for Lenovos, Chuwis and Cubes of this world.
Why have we chosen Emdoor instead of Foxconn or Pegatron?
We believe that you can’t beat competition by using same suppliers:) So we decided to partner with an ambitious Chinese company that is led by passionate people.
Additionally our strategies perfectly align. Emdoor would like to focus on “high-end” devices but tradionl retail customers and brands are not interested in producing top notch devices. So Eve was a very good match!
FYI, Pegatron and Foxconn are suppliers for Apple and Microsoft
What do guys at Emdoor do?
They help us to create a mass producible flagship device. They have a lot of experience in electrical engineering and mass production. Also they help us source some of the components using their established supply chain.
Here are some of the most active guys who helped to create V and push it to production (when screens arrive )