ES07D03 Black line showing up

Anyone else having this issue so far? There is a black line on the right side of my monitor after using it for 2 months thereabouts.

I have contacted support and I am awaiting their response. Looking at the recent posts in the community, I’m worried about 2 things and decided to come on the forum.

  1. How long is the whole replacement process going to take? I have noticed some others having contacted support about DOA issues. Because this is my only monitor and I rely on it for work from home and play. Considering the many posts about shipping delays, my concern is down time, will and can I get a replacement before sending this one back?
  2. Would I incur any shipping charges either way? This monitor is about 2 months old from the date I received it. I really don’t want to be dropping more cash on an already expensive brand new product which also took longer than expected to be delivered to me.

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Above are the attached photos of my monitor. It seems minor on photos but when I do work on it, it becomes very annoyingly obvious.
Please contact me if there’s an active staffer on the forum.

@hysteroid Wow! That’s exactly what happened to my monitor! The position and color of the lines are a bit different but the defect is essentially the same! I hope they can either replace or refund us as soon as they can. I’m waiting for a reply too from them… We trusted them by pre-ordering this monitor. I hope they follow through with a satisfactory resolution for both of us.

Make sure you go to Eve’s Support Page to get a ticket started.

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Here’s a new update as of: 01/04/2022

Just got a reply from Kirill asking to provide the following infos. to better investigate my case:

  • Serial number
  • Firmware version
  • Input source
  • Device model name, PC and notebook configurations
  • Link to the device specs
  • Operating system
  • Graphics card driver version
  • Screen resolution and refresh rate

I have provided all the information that was asked above plus some more. Will wait for another reply.

I have the same issue only a horizontal line, really angry at the moment, only 3 months old

Hi @Ed86,

I’m sorry to hear that you’re having this issue with your Spectrum. You’ll need to get in touch with our support team so that we can help you further.

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@hysteroid / @Xellaz This exact thing is happening to my monitor as well!

I have already put in a support request and was curious how things ended up playing out on your end? I have the same concerns as @hysteroid since this monitor is critical to my day to day job. Appreciate any insight you might have!

Obligatory Images:
Defect in Windows
Defect in BIOS

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Well…now there is a pink line a few pixels away from the line that was already there. Not much movement on the support request…fingers crossed!