Anyone else having this issue so far? There is a black line on the right side of my monitor after using it for 2 months thereabouts.
I have contacted support and I am awaiting their response. Looking at the recent posts in the community, I’m worried about 2 things and decided to come on the forum.
How long is the whole replacement process going to take? I have noticed some others having contacted support about DOA issues. Because this is my only monitor and I rely on it for work from home and play. Considering the many posts about shipping delays, my concern is down time, will and can I get a replacement before sending this one back?
Would I incur any shipping charges either way? This monitor is about 2 months old from the date I received it. I really don’t want to be dropping more cash on an already expensive brand new product which also took longer than expected to be delivered to me.
Above are the attached photos of my monitor. It seems minor on photos but when I do work on it, it becomes very annoyingly obvious.
Please contact me if there’s an active staffer on the forum.
@hysteroid Wow! That’s exactly what happened to my monitor! The position and color of the lines are a bit different but the defect is essentially the same! I hope they can either replace or refund us as soon as they can. I’m waiting for a reply too from them… We trusted them by pre-ordering this monitor. I hope they follow through with a satisfactory resolution for both of us.
I have already put in a support request and was curious how things ended up playing out on your end? I have the same concerns as @hysteroid since this monitor is critical to my day to day job. Appreciate any insight you might have!