Hey guys and girls. Today is a sad day, because my Spectrum died today.
I still used it today for work, but later for gaming it was unable to start.
PC is connected via displayport, work laptop with usb-c.
I didn’t used the internal kvm. but is was permanently set to USB-B and USB-C speed was lowered for higher refreshrate.
But now theres no light and no detected hardware in the devicemanager. The PSU should work afaik. Atleast it provides 20V. I haven’t tested if it’s still 20V when it’s under load (and I don’t have the possibility atm).
I also tried to check it with the firmware updater but it said “device disconnected”.
I can only go as far when it comes to diagnostics but if both LED indicator and backlight refuse to turn on, then it can be either:
The power supply failed to provide power to Spectrum (loose connection, faulty wiring)
Hardware error on Spectrum.
Either way, I recommend you to reach out to support for this, as we are limited on what we can do to help you over here.
Another thing that you might want to try is to use a different power outlet in your home. It might be possible that there is some kind of interference in the current setup that causes the malfunction. But this is a very rare occurrence.
Hi, I have two spectrums and one of them died a week ago as well. No power, no led, nothing. Tried switching PSU and it doesn’t help - the working monitor works on both PSUs and the faulty one has no power regardless which one is connected. The fact that it happened roughly at the same time as @cuxx is a bit worrying. I made a RMA request via the support a week ago, but haven’t got any response yet.
Hey, almost 2 months ago a person from customer support said that my monitor needs to be sent to your repair center and that I should provide the return address plus monitor serial number - I replied straight away with the required info and haven’t heared back since. The whole RMA process is taking over 2 months now and you still didn’t even pick up my monitor.
Good luck getting any response from Support. I opened a ticket 4 months ago for a defective monitor. At first Support was somewhat-responsive, up until the point we had exhausted troubleshooting steps, and I had provided photo documentation of the defect.
They said the monitor would have to be sent in for repair, I replied “Great, what’s the process and mailing address?”
They stopped responding after that. I’ve sent dozens of followup emails with no response. I’ve tried submitting new Tickets (even using different email addresses) to even try to start the process over again with a different support rep. ZERO response.
Have also tried paging people like @Cas to help, but so far not outcome or followup there either after 2-3 weeks.